Air India has long been closed under government ownership, while cash-rich Middle Eastern rivals closed passengers. Now the airline is also trying to score cheap fare, fresh cabin and lounge along with small level time.
The Multi-Cyr Turnaround program will initially focus on 27 Boeing Companies of the airline 787-8 Dreamlines, which are more than 10 years old in some cases, Air India is demanding to complete a refuit in early 2027. In a second phase, the old Boeing 777 widebody was included, although the step is more complex, which is more complex for the seat.
Wilson said in an interview, “Stability makes an airline good.” “There should be a stability in the quality of the product, the service of the crew, the restriction of time and the experience in the aircraft and the experience in the aircraft. We are working on them all.”
The Indian travel market provides huge potential for local and foreign carriers, with a new middle class and the government upgrades infrastructure including airports. Air India has demanded to tap in that boom two years ago for new aircraft with Airbus SE and Boeing to upgrade its fleet.
New lounge, rapid connection timing and more skilled ground employees are other elements that want to improve both profitability for the airline, which improves passenger experience experience in their hub in New Delhi, Mumbai and Bengaluru and put the carrier back to the global map.
A storey airline, with a century close to a century of operation history, has been brought under a new ownership of Air India under the leadership of the Tata Group, which was one of the airlines in the country. On taking over, Ratan Tata admitted in a statement at the end of 2021 that “it has been admitted that it would make a lot of effort to rebuild Air India, while there is an opportunity to enjoy image and reputation in the first years.
There are better connection timing in the target upgradation by Wilson. For example, on a flight between Australia and Europe, a stopover in India has been reduced to 180 minutes, while compared to 10 hours ago. In turn, Air India has practically helped to increase the percentage of transit passengers up to a higher single digit, he said.
Wilson admitted that the overall experience does not always meet their needs. Cabin interiors are often a mission of old and new materials, and passenger accounts on social media are filled with unflauncing reviews, including dirty seats and unexpected catering. Wilson said that a deep refreshment would mean that all levitories, interior panels, carpets, curtains and improving the existing seats and in-flight entertainment systems, said Wilson.
Wilson said, “There are some cases we have not done.”
The Air India Group now operates two airline brands – Full Service Air India and Air India Express. Wilson’s ambition is to make the group challenger for a global heavyweight like Emirates in carrying India’s international passenger traffic and to make the option of transit for travelers flying between the two sides of India – now a business that is in favor of a low -cost expert Indigo.
India’s largest airline, IndiGo, has aggressively carried forward an expansion that now targets a global access. The airline has ordered the Airbus A350S that will start coming up by 2027, putting it directly in competition with its international routes of Air India. And the low -cost airline is ready to include Airbus 321 XLRs this year, giving it access to the city’s couple as Germany.
Wilson, who joined the Singapore Airlines after years, is also working with Indian authorities, slowing the passengers to cut the red tape of the airport as they depart on international flights. Stages include permission to start passengers at domestic-level airport, before they reach one of the three hubs of India reserved for international transit.
At the same time, Wilson warned that the supply-chain snag will remain with the company for many years, the planned product upgradation is threatened.
“These things cannot be rotated overnight,” he said.
